Is there a digital ID [credential / system] that enables remote authentication for (fully) online service access / transactions?
0= No, 1= Yes (external indicator to be extracted from the 2022 ID4D dataset)
UN E-Participation Index (EPI)
0 to 1 (external indicator extracted from the UN e-Gov Survey)
Is there an Open Government portal?
Update frequency of Open Gov portal
0= Unknown, 1= Annually 2= Quarterly / Monthly, 3= Weekly / Daily
Contents / maturity of Open Gov portal
0= Unknown, 1= Basic info/datasets, 2= Comprehensive data catalog
Is there an Open Data portal?
Update frequency of Open Data portal
0= Unknown, 1= Annually 2= Quarterly / Monthly, 3= Weekly / Daily
Contents / maturity of Open Data portal
0= Unknown, 1= Basic info / datasets, 2= Comprehensive data catalog
Is the portal dynamically updated (via APIs)?
0= Unknown, 1= Yes (mostly manual), 2= Yes (automated updates via APIs)
Are there national platforms that allow citizens to participate in policy decision-making?
Can citizens / businesses participate in policy decision-making through this platform?
Can citizens / businesses provide anonymous feedback?
Universal accessibility (omnichannel access)?
Are government's responses to citizens / businesses publicly available?
0= No, 1= Yes (internal, not published), 2= Yes (public, published)
Are there government platforms that allow citizens to provide feedback (e.g., complements, complaints, suggestions, info requests) on service delivery?
Does the government make the service standards (e.g., response times and procedures) available to the public?
Is there any advanced technology (e.g., chatbots or AI-enabled discussion forums) used to improve citizen engagement?
Universal accessibility (omnichannel access)?
Does the Gov respond to citizen feedback? (how the Gov has updated their services in response to citizen feedback)
0= No, 1= Yes (internal, not published), 2= Yes (public, published)
Does the government publish its citizen engagement statistics and performance regularly?
Are there standards or indicators to measure the performance of service delivery (and compliance)?
Does the government publish its citizen engagement performance/results?
Any government initiative to improve the representation of vulnerable groups?
Is there a government entity focused on GovTech (digital transformation, WoG, online services, etc.)?
0= No, 1= Planned / In progress, 2= Yes (Established)
Type of main GovTech organization
1= Government, 2= Private, 3= Investor, 4= Academia
Institutional responsibility for GovTech
1= Autonomous entity, 2= President's / PM's Office, 3= MoICT, 4= MoF / MoE, 5= MoI / MoHA, 6= MoPS / Pub Adm, 7= Other
GovTech roles & responsibilities [please select all that apply]
1= Policy / Strategy, 2= eGovernment / eServices, 3= Private Sector / PPP, 4= Digital skills, 5= KS&L, 6= Innovation, 7= OSS, 8= DT, 9= Other
Is there a Coordination Body (SC, Council) leading GovTech initiatives?
Is there an entity to monitor & report Digital/GovTech spending for the whole government?
Publishing of the GovTech institution's annual progress report (results / spending)?
0= No, 1= Yes (internal, not published), 2= Yes (public, published)
Is there a dedicated government entity in charge of data governance or data management?
0= No, 1= Planned / In progress, 2= Yes (Established)
Type of Data Governance institution
0= Unknown, 1= Part of another institution, 2= Autonomous institution
Data Governance implementation arrangements
0= Unknown, 1= Holistic DG approach, 2= Multilevel DG approach
Is there a Data Governance strategy / policy?
0= No, 1= Planned / In progress, 2= Yes (Approved)
Publishing of the Data Governance institution's progress report (results/spending)?
0= No, 1= Yes (internal, not published), 2= Yes (public, published)
Is there a GovTech / Digital Transformation strategy?
0= No, 1= Planned / In draft, 2= Yes (old/to be updated), 3= Yes (new/current)
Is there a whole-of-government approach to public sector digital transformation?
0= No, 1= Planned / In draft, 2= Yes (Institutionalized)
Is there a Ministry / Dept leading the public sector digital transformation / cultural change / WoG approach?
Is there a cross government forum where strategic WoG topics (digital, data, technology, capacity) can be addressed by senior digital officials across government?
Publishing of the progress in WoG approach / digital transformation (results, spending)?
0= No, 1= Yes (internal, not published), 2= Yes (public, published)
Are there RTI Laws to make data/info available to the public online or digitally?
0= No, 1= Draft / Consultations in progress, 2= Yes (Effective)
Is there an entity monitoring implementation/compliance?
Publishing of the progress in implementing RTI laws (RTI requests received, granted, etc.)?
0= No, 1= Yes (internal, not published), 2= Yes (public, published)
Is there a Data Protection / Privacy law?
0= No, 1= Draft / Consultations in progress, 2= Yes (Effective)
Is there an entity monitoring implementation/compliance?
Publishing of the data protection/privacy complaints and feedback?
0= No, 1= Yes (internal, not published), 2= Yes (public, published)
Is there a Data Protection Authority?
0= No, 1= Not established yet (visible in law), 2= Yes
Publishing of the Data Protection Authority performance/results?
0= No, 1= Yes (internal, not published), 2= Yes (public, published)
Is there a national ID (or similar foundational ID) system?
Are records in the national ID system stored in a digitized (electronic) format?
0= No, 1= Yes, N/A = not applicable, no national ID system
Is there a digital signature regulation and PKI to support service delivery?
0= No, 1 = Regulation approved; no Infrastructure yet (PKI, CA), 2= Regulation and Infrastructure in place. Not used yet/in progress, 3= Operational. Used in practice for e-Services
Use of Digital Signature in public sector?
0= Unknown, 1= Back-office transactions, 2= Front-office service delivery, 3= Both back- and front-office transactions
Is Digital Signature linked with Digital ID/Mobile devices?
Which entities provide Digital Signature services?
0= Unknown, 1= Commercial providers only, 2= Designated government entities, 3= Both government and commercial entities
Publishing of the Digital Signature issuance/utilization?
0= No, 1= Yes (internal, not published), 2= Yes (public, published)
ITU Global Cybersecurity Index (GCI)
0 to 100 (external indicator extracted from the ITU GCI)
UN Human Capital Index (HCI)
0 to 1 (external indicator extracted from the UN e-Gov Survey)
Is there a government strategy / program to improve digital skills in the public sector?
0= No, 1= Yes (Only strategy or program), 2= Yes (Both strategy and program)
Focus areas of the DS strategy
0= Unknown, 1= Basic Digital Skills, 2= Basic DS + Data Literacy, 3= Advanced DS + DL
If Yes > Type of primary DS program(s)
0= Unknown, 1= Academic program, 2= Public sector program, 3= CSO/Private program
If Yes > DS program mandatory for new public employees?
0= Unknown, 1= Not mandatory, 2= Mandatory
Are there digital skills programs offered by governments for citizens/schools?
0= No, 1= Yes (fee-based programs), 2= Yes (freely available programs)
Publishing of the results/progress in DS programs?
0= No, 1= Yes (internal, not published), 2= Yes (public, published)
Is there a strategy and/or program to improve public sector innovation?
0= No, 1= Yes (Only strategy or program), 2= Yes (Both strategy and program)
If Yes > Type of primary PSI program(s)
0= Unknown, 1= Academic program, 2= Public sector program, 3= CSO/Private program
If Yes > PSI program mandatory for new public employees?
0= Unknown, 1= Not mandatory, 2= Mandatory
Publishing of the results/progress in PSI programs?
0= No, 1= Yes (internal, not published), 2= Yes (public, published)
Is there a government entity focused on public sector innovation?
0= No, 1= Planned / In progress, 2= Yes (Established)
Focus areas of PSI institution (Innovation Lab)
0= Unknown, 1= Digital Skills, 2= PS Innovation, 3= Digital Skills + PS Innovation, 4= Other
Is there any collaboration on PSI with the private sector?
If Yes > Is there any financial support/incentive for private GovTech entities
Publishing the PSI institution annual performance/results?
0= No, 1= Yes (internal, not published), 2= Yes (public, published)
Is there a government policy to support GovTech startups and private sector investments?
Does the Government provide financing to startups/SMEs for innovation?
Capacity of Government to deliver online services via PPPs
0= No PPP for online services 1= Yes, PPP arrangements exist for online service delivery
Is there a procurement policy aimed at prioritizing bids from startups/SMEs? (e.g., having a quota for SMEs)
Publishing of the results/progress in supporting startups/SMEs for innovation?
0= No, 1= Yes (internal, not published), 2= Yes (public, published)
Is there a shared cloud platform available for all government entities?
0= No, 1= Only cloud strategy/policy (no platform yet), 2= Yes (platform in use)
Type of cloud platform established
0= Unknown, 1= Public (Commercial), 2= Private (Government), 3= Hybrid
Government Cloud data hosting policy?
0= No policy / Unknown, 1= Keeping data inside the country, 2= Keeping data outside the country, 3= Hybrid (inside + outside)
Cloud services provided
0= Unknown, 1= SaaS, 2= PaaS, 3= IaaS, 4= XaaS
Is there one shared Government Cloud platform or several?
0= Unknown, 1= Several cloud platforms (Central/Local levels), 2= One shared cloud platform
Monitoring & publishing of cloud usage, security, savings, etc.?
0= No, 1= Yes (internal, not published), 2= Yes (public, published)
Is there a government enterprise architecture framework?
0= No, 1= In draft / Planned, 2= Yes
GEA operational status
0= Unknown, 1= Partially used, 2= Extensively used
GEA scope > Is there a shared GEA?
0= Unknown, 1= Fragmented (Separate Central/Local), 2= Shared Central+Local (WoG)
Which entity is maintaining/extending GEA?
0= Unknown, 1= Ministry level Chief Information Officer 2= Government CIO, 3= Other
Which entity is monitoring compliance with GEA?
0= Unknown, 1= Ministry level Chief Information Officer 2= Government CIO, 3= Other
Monitoring & publishing of GEA usage, compliance, benefits, etc.?
0= No, 1= Yes (internal, not published), 2= Yes (public, published)
Is there a government interoperability framework?
0= No, 1= In draft / Planned, 2= Yes
GIF operational status
0= Unknown, 1= Partially used, 2= Extensively used
GIF scope > Is there a shared GIF?
0= Unknown, 1= Fragmented (Separate Central/Local), 2= Shared Central+Local (WoG)
Is there a data quality framework?
Is there a system to monitor the 'uptime' of government information systems?
Is there guidance for replacing legacy government information systems?
Monitoring & publishing of GIF usage, compliance, benefits?
0= No, 1= Yes (internal, not published), 2= Yes (public, published)
Is there a government service bus platform?
0= No, 1= In draft / Planned, 2= Yes (platform in use)
GSB operational status
0= Unknown, 1= Partially used, 2= Extensively used
GSB scope > Is there a shared GSB platform?
0= Unknown, 1= Fragmented (Separate Central/Local), 2= Shared Central+Local (WoG)
Monitoring & publishing of GSB usage, security, savings?
0= No, 1= Yes (internal, not published), 2= Yes (public, published)
Is there an operational FMIS in place to support core PFM functions?
0= No/Unknown, 1= Implementation in progress, 2= Yes (in use)
FMIS functional capabilities
0= Unknown, 1= Treasury (execution), 2= T + Budget (preparation), 3= T + B + Other
Scope of FMIS (coverage of budgets)
0= Unknown, 1= Central gov, 2= Central + Local gov
Type of FMIS software
0= Unknown, 1= Custom Software, 2= Commercial/COTS Software, 3= Hybrid (Custom + COTS)
Is there a unified budget classification/chart of accounts?
0= No 1= Yes (Central government only) 2= Yes (Both central and sub-national government)
Does FMIS capture expenses linked to the SDGs and other strategic goals?
0= No 1= Partially 2= Extensively
Does FMIS capture non-financial data (KPIs) on programs/projects?
0= No 1= Partially (Some of the KPIs for selected programs) 2= Extensively (KPIs captured for most of the programs)
Does FMIS exchange data with other systems?
0= No, 1= Yes (via separate interfaces) 2= Yes (via Government Service Bus)
Governance of FMIS operations (compliance, security, audit trails, etc.)?
0= No, 1= Yes (internal, not published), 2= Yes (public, published)
Is there a TSA supported by FMIS to automate payments and bank reconciliation?
0= No, 1= Implementation in progress, 2= Yes (in use)
Scope of TSA operations
0= Unknown, 1= Partially used by the MDAs, 2= Extensively used by all MDAs
Type of electronic payment systems in place
0= Unknown, 1= RTGS (Real-Time Gross Settlement), 2= FPS / ACH (Fast Payment System / Automated Clearinghouse System), 3= Both RTGS & FPS/ACH
Is there a TSA interface linking FMIS with the Central Bank systems?
0= No, 1= Implementation in progress, 2= Yes (in use)
Governance of TSA operations (compliance, security, audit trails, etc.)?
0= No, 1= Yes (internal, not published), 2= Yes (public, published)
Is there a Tax Management Information System in place?
0= No, 1= Implementation in progress, 2= Yes (in use)
Type of TMIS software
0= Unknown, 1= Custom Software, 2= Commercial/COTS Software, 3= Hybrid (Custom + COTS)
Does TMIS exchange data with other systems?
0= No, 1= Yes (via separate interfaces) 2= Yes (via Government Service Bus)
Governance of TMIS operations (compliance, security, audit trails, etc.)?
0= No, 1= Yes (internal, not published), 2= Yes (public, published)
Is there a Customs Management Information System in place?
0= No, 1= Implementation in progress, 2= Yes (in use)
Type of CMIS software
0= Unknown, 1= Custom Software, 2= Commercial/COTS Software, 3= Hybrid (Custom + COTS)
Does CMIS exchange data with other systems?
0= No, 1= Yes (via separate interfaces) 2= Yes (via Government Service Bus)
Governance of CMIS operations (compliance, security, audit trails, etc.)?
0= No, 1= Yes (internal, not published), 2= Yes (public, published)
Is there a Human Resources Management Information System with self-service portal?
0= No, 1= Implementation in progress, 2= Yes (in use)
Type of HRMIS software
0= Unknown, 1= Custom Software, 2= Commercial/COTS Software, 3= Hybrid (Custom + COTS)
HRMIS topology
0= Unknown, 1= Disconnected, 2= Distributed, 3= Connected, 4= Shared
Is there a HRMIS self-service portal for employees and managers?
0= No 1= Yes (but there are still manual processes/paperwork) 2= Yes (most of the services are online/digitized)
Does HRMIS exchange data with other systems?
0= No, 1= Yes (via separate interfaces) 2= Yes (via Government Service Bus)
Does HRMIS use national ID as primary or secondary identifier?
Governance of HRMIS operations (registers, security, audit trails, etc.)?
0= No, 1= Yes (internal, not published), 2= Yes (public, published)
Is there a Payroll System (MIS) linked with HRMIS?
0= No, 1= Implementation in progress, 2= Yes (in use)
Type of Payroll System software
0= Unknown, 1= Custom Software, 2= Commercial/COTS Software, 3= Hybrid (Custom + COTS)
Payroll System topology
0= Unknown, 1= Disconnected, 2= Distributed, 3= Connected, 4= Shared
Governance of Payroll System operations (registers, security, audit trails, etc.)?
0= No, 1= Yes (internal, not published), 2= Yes (public, published)
Is there a Social Insurance system (non-health) providing pensions (including public sector) and other SI programs?
0= No, 1= Implementation in progress, 2= Yes (in use)
Status of public sector SI / Pension MIS platform
0= Unknown, 1= Separate SI / Pension MIS for public employees, 2= Primary pension MIS is used for public employees as well
Type of primary SI / Pension MIS platform
0= Unknown, 1= Custom Software, 2= Commercial/COTS Software, 3= Hybrid (Custom + COTS)
Is primary SI / Pension MIS exchanging data with other systems?
0= No, 1= Yes (via separate interfaces) 2= Yes (via Government Service Bus)
Does the primary SI / Pension MIS use national ID as primary or secondary identifier?
Are all SI / Pension beneficiary records fully digitized?
0= No, 1= Partially digitized, 2= Fully digitized
Are all active insured public employee records fully digitized?
0= No, 1= Partially digitized, 2= Fully digitized
Can a contribution report and payment be submitted online?
Governance of SI / Pension MIS operations (registers, security, audit trails, etc.)?
0= No, 1= Yes (internal, not published), 2= Yes (public, published)
Is there an e-Procurement portal?
0= No, 1= Implementation in progress, 2= Yes (in use)
e-Procurement Portal capabilities
0= Unknown, 1= Tender notices + Contracts, 2= Online Tendering + Contracts, 3= OT + C + Interfaces with other systems
e-Procurement data published in line with OCDS?
Does eProcurement Portal exchange data with other systems?
0= No, 1= Yes (via separate interfaces) 2= Yes (via Government Service Bus)
Governance of eProcurement operations (registers, security, audit trails, etc.)?
0= No, 1= Yes (internal, not published), 2= Yes (public, published)
Is there a Debt Management System (DMS) in place? (foreign and domestic debt)
0= No, 1= Implementation in progress, 2= Yes (in use)
Type of DMS software
0= Unknown, 1= Custom Software, 2= Commercial/COTS Software, 3= Hybrid (Custom + COTS)
Is there a Public Investment Management System (PIMS) in place?
0= No, 1= Implementation in progress, 2= Yes (in use)
Type of PIMS software
0= Unknown, 1= Custom Software, 2= Commercial/COTS Software, 3= Hybrid (Custom + COTS)
PIMS functional capabilities
0= Unknown, 1= Only PIM project registry, 2= Registry + PIM cycle, 3= Registry + PIM cycle + Project monitoring
Does PIMS exchange data with other systems?
0= No, 1= Yes (via separate interfaces) 2= Yes (via Government Service Bus)
Publishing of PIMS project database, results?
0= No, 1= Yes (internal, not published), 2= Yes (public, published)
Is there a government Open Source Software policy/action plan for public sector?
0= No, 1= Yes (Advisory/R&D), 2= Yes (Mandatory)
Is there an entity taking decisions on adopting/procuring an OSS solution?
0= Unknown, 1= Ministry level Chief Information Officer 2= Government CIO, 3= Other
What is the level of adoption of OSS policy?
0= Unknown, 1= Partially adopted in several sectors, 2= Extensively adopted
UN Telecommunication Infrastructure Index (TII)
0 to 1 (external indicator extracted from the UN e-Gov Survey)
Does government have a national strategy on disruptive / innovative technologies?
0= No, 1= In draft / Planned, 2= Yes
DT strategy focus area(s) [please select all that apply]
1= AI/ML, 2= Blockchain/DLT, 3= IoT, 4= Drones, 5= Other (Smart Cities, Robotics, Virtual Reality, 3D printers, etc.)
Is there a ministry/department responsible for implementing the DT strategy?
Does the DT strategy have committed funding?
Publishing of use cases on DT applications?
0= No, 1= Yes (internal, not published), 2= Yes (public, published)
UN Online Service Index (OSI)
0 to 1 (external indicator extracted from the UN e-Gov Survey)
Is there an online public service portal? (also called "One-Stop Shop" or similar)
0= No, 1 = Yes (Informational: Level 1 or 2), 2= Yes (Transactional: Level 3 or 4)
Are citizens / businesses involved in the design of e-Services (user-centric design)?
Universal accessibility (omnichannel access)?
Has the government released any mobile app for the citizens' access to public services?
Can residents start a business through online service portal?
Can individuals establish an e-residency through online service portal?
Publishing of online service delivery performance/user experience?
0= No, 1= Yes (internal, not published), 2= Yes (public, published)
Is there a Tax online service portal?
0= No, 1= Implementation in progress, 2= Yes (in use)
Available Tax online transactional services
0= Unknown, 1= Registration + Filing 2= R + F + Payment, 3= R + F + P + Other
Electronic Invoicing
0= No, 1= Planned / In progress 2= Partially implemented 3= Fully implemented / mandatory
Are citizens/businesses involved in the design of tax online services?
Universal accessibility (omnichannel access)?
Is e-Filing available for tax and/or customs declarations?
0= No, 1= Implementation in progress, 2= Yes (in use)
Type of e-Filing service
0= Unknown 1= Online e-Filing services 2= Online e-Filing + e-Payments
Available for all tax types and customs declarations?
Available services for interconnectivity with business information systems?
Available pre-populated returns?
Are e-Payment services available?
0= No, 1= Implementation in progress, 2= Yes (in use)
Type of e-Payment service
0= Unknown 1= Fragmented systems; multiple platforms, 2= Centralized shared platform
Available e-Payment methods?
0= Unknown, 1= Bank Transfer, 2= BT + Credit / Debit Cards, 3= BT + CC + Mobile, 4= BT + CC + M + Others
e-Payment service for government / treasury payments?
Is there a Customs online service portal (single window)?
0= No, 1= Implementation in progress, 2= Yes (in use)
Available Customs online transactional services
0= Unknown, 1= Registration + Declaration, 2= R + D + Payments, 3= R + D + P + Other
Are citizens/businesses involved in the design of customs online services?
Universal accessibility (omnichannel access)?
Is there a Social Insurance/Pension online service portal?
0= No, 1= Implementation in progress, 2= Yes (in use)
Available SI / Pension online transactional services
0= Unknown, 1= Registration + Benefits, 2= R + B + Payments, 3= R + B + P + Other
Are citizens involved in the design of SI / Pension services/portal?
Universal accessibility (omnichannel access)?
Is there a Job portal?
0= No, 1= Implementation in progress, 2= Yes (in use)
Available online transactional Job portal services
0= Unknown, 1= Registration + Search, 2= R + S + Applications, 3= R + S + A + Other
Inclusion of public sector positions in the Job portal?
0= Unknown, 1= Separate Job Portal for public employees, 2= Primary job portal is used for public employees as well
Are citizens/employees involved in the design of services/portal?
Universal accessibility (omnichannel access)?